Online Support

If you are unable to find an answer to resolve your problem in the product manual or FAQs you can contact the Euphonix Technical Support Department by via email or telephone.

 If you do not own an Artist Series controller and have a pre-sales or product inquiry, please click here to submit your question

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Telephone Support

Euphonix has partnered with Obedia to provide telephone technical support to Euphonix Artist Series owners in the US, Canada and UK.  

Telephone technical support outside the US, Canada and UK will be handled by the authorized Euphonix distributor in each country. Click here for a list of contact numbers for each country.

Prior to accessing phone support you must register your new Euphonix product(s)—see registration page.  All registration information is forwarded to Obedia in order to verify product registration for phone support. 
 
Free telephone support for Artist Series products is provided between 9:00 AM and 5:00 PM customer’s local time, Monday through Friday except holidays. 

After hours phone support is provided through the same number on fee basis subject to agreement between the customer and Obedia on terms and conditions.

In addition to specific Artist Series technical support during business hours, each Artist Series product registered entitles owners in the US, Canada and UK to 15 minutes of Obedia Support that may be used at the customer’s discretion for support outside of business hours, DAW-related training, or to assist with network integration.  

The Euphonix Technical Support Department phone numbers are: 

US and Canada  +1 650 798-6155